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News/Notices

4/9/2020 - Message from PSE&G

 

Media Relations

Public Service Electric and Gas Company

80 Park Plaza, T-6

Newark, NJ 07102-4191

 

FOR IMMEDIATE RELEASE

 

Scams: Another Side Effect of Coronavirus

PSE&G warns customers of scammers taking advantage during times of crisis

 

 

(NEWARK, N.J. โ€“ April 8, 2020) โ€” Public Service Electric & Gas, New Jerseyโ€™s largest utility, is more committed than ever to the health and safety of its customers. A heightened sense of uncertainty throughout the world is emboldening phone scammers who impersonate utility employees and PSE&G urges customers to know the facts and protect themselves.

 

โ€œIn times like these, every challenge our households face is magnified,โ€ said Fred Daum, executive director, PSE&G Customer Operations. โ€œThe heightened anxiety weโ€™re feeling is perfect for scammers, whose preferred tactic is to make people panic at the thought of getting their power shut off. Thatโ€™s why itโ€™s important for people to know that, during this crisis, PSE&G is not shutting off power for non-payment due to financial burdens.โ€

 

Phone scammers typically tell their potential victims that they must pay an overdue bill or face immediate shut off of electricity. PSE&G is reminding its customers that, in the interest of protecting public health, shut-offs of electric service for non-payment have been temporarily suspended.

 

As another reminder, PSE&G does not accept payment via prepaid gift cards, wire transfers or cryptocurrency such as Bitcoin.

 

What to look out for

  • You receive a call from what looks like PSE&G on your caller ID.
  • The caller threatens to shut off your service and demands an immediate payment by cash, pre-paid card, wire transfer or Bitcoin.
  • The caller informs you that you require a new meter and demands a deposit before the installation can occur (PSE&G does not require a deposit for a new meter installation).
  • You're given a phone number to call back that, when called, may sound similar to PSE&Gโ€™s automated call system.
  • The caller alerts you that, because of your good bill-paying history, youโ€™re eligible for a bill reduction or discount but you must provide information first.

 

 

What PSE&G will and wonโ€™t discuss over the phone

  • A genuine PSE&G representative will ask to speak to the account owner.
  • If that person is available, the representative will explain why they are calling and provide the account name, address and current balance.
  • If the account owner is not available, the PSE&G representative will not discuss the account at all and ask that a message be left for the Customer of Record to call 1-800-436-PSEG (7734).

 

For more information on various payment scams in the PSE&G service area and around the country, visit www.pseg.com/scamalert.

 

 

 

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PSE&G

Public Service Electric and Gas Co. (PSE&G) is New Jerseyโ€™s oldest and largest gas and electric delivery public utility, serving three-quarters of the stateโ€™s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (PSEG) (NYSE:PEG), a diversified energy company. PSEG has been named to the Dow Jones Sustainability Index for North America for 12 consecutive years (www.pseg.com).

 

 

 

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PSEG

80 Park Plaza

Newark, NJ 07102

 

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